The Importance of Customer Service

Today I want to talk a little about customer service for your online business. It's so easy to fall into the mindset that your site will do everything for you, because your interaction with the customers tends to be so minimal. It's not true. If anything, customer service takes on a new kind of importance. Customers like to know that there is someone behind the scenes ready to jump in and help them when something goes wrong. It is necessary to cultivate a polished customer service front so you c... read more!

Apr 02, 2010 4:21pm by Jill Hartsen

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