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A Way to Boost Your Business
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A way to boost your numbers is by providing great customer service and creating loyalty from your customers. Customer service is one of the main pillars for a business to thrive, it is one of the most vital components that needs to have prioritization, do not dare to underestimate it. Many businesses fail to give customer service the high importance it requires and tend to go on about it the wrong way. Showing your customers that you genuinely care, that their satisfaction will be your satisfaction may just not be enough. Don't just pretend to care for them, if you can see through it when it's being done to you so will your customers!
If your customers feel as though you have bad customer service I bet you your bottom dollar that they will talk and not fondly, causing you to potentially lose their business and lose the chance to get their positive word of mouth with their friends and family, as a matter of fact 95% of dissatisfied consumers will share about their bad experiences.
Improve your existing customer service process where you don't see much result coming through, and strategize a plan for an all-around approach to ensure your business is the best it can be. Your businesses need to constantly reinvent, and create experiences that make the lives of your existing or future customers hassle free. The customer service threshold is being held higher and higher every day, demands for a fast response via phone and email, fast shipments, good products, services, and returns, etc. are amongst that threshold. Without customers you don't have a business, create a loyalty with your customers and a reason to come back,lean how to solve their current and future problems. Use feedback from disgruntled or struggling customers to reduce customer effort. Simply meet their needs, instead of trying to go above and beyond such as offering a refund, a free product, or a free service like expedited shipping makes customers only marginally more loyal, instead have their issue resolved before the costumer realizes their is an issue that needs resolving and prepare how to handle the upcoming issue, ideally have one person handle the issue from start to finish. Cut back expenses in customer service and be a problem solver.
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